If not then there's either an airlock in the pipes themselves or the pump isn't working. If your central heating is functioning perfectly but there is no hot water coming from your shower or taps, it is likely an issue with the diverter valve. So if the kids want a bath we have to turn the Central Heating off, or the hot water tank stays resolutely cold. In these situations, the problem will either be with your boiler settings – something you can resolve yourself – or within the internal components of the appliance. 3. You can withdraw your consent at any time. 5. To troubleshoot why your water heater does not get HOT water: 1. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. For more information, please click here. It may be as simple as adjusting the desired water temperature on the thermostat for the particular heating element. I have hive active heating. In some cases – such as with broken diverter valves – the hot water will only work when the central heating is fired up, whereas in other cases, the hot water will not work at all. Point 3 isn't quite right. If you have tried all the above repairs but your central heating is still not working, then you may have a broken diverter valve. A Gas Safe registered engineer will be able to clean the burner or replace it, if necessary. 7. Do Hive Radiator Valves work with centrally controlled or district heating? In the meantime, if you need to you can control your heating and hot water manually without the thermostat. This tells the heater when to stop making water if … Registered office: Parkhill Business Centre, Padiham Way, Burnley, BB2 7QA. Watch this video for more information. Similarly, to get HW to turn on - turn on CH, turn on HW, turn off CH. Hi, I have recently upgraded to a Hive thermostat and hot water. What voltage does a Hive receiver operate on? When I turn the central heating on in the Hive app, the hive receiver calls for central heating and the boiler fires up. When it's working, it's fine, but more often than not we have ice cold showers. It’s illegal for anyone to use a gas appliance if they think it’s unsafe. Hot Water Heater Not Working: Too Little Hot Water. I hope your current unit hangs on in there. Copyright 2021 ⓒ - All Rights Reserved - 24|7 Home Rescue™️, We use cookies to improve your browsing experience. 3. A relatively common fault with boilers sees the central heating work with no hot water. The boiler will still be working perfectly; however, the flow of water between the heat exchange will be reduced. 7. Unfortunately, having a gas water heater that doesn’t get hot enough isn’t the only common problem that homeowners find themselves confronted with. One sign of this is if you need to turn the central heating to maximum in order to get any hot water. Parkhill Business Centre, Padiham Road, Burnley, BB12 6TG Check that your Hive hub is connected to the mains power socket and switched on. Over time, diverter valves can become degraded and faulty or can be stuck in the wrong position, cutting off your hot water supply. Knowing how to address the issue, or at the very least how to describe the problem to a licensed plumber is essential. Do Hive Radiator Valves work with multizone heating? Our opening hours are Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only). 6 daily time slots of scheduling and 6-hour heating and hot water boost function. Alternatively, turn the electric power to your boiler off, wait 30 seconds, and then turn it on again. Control heating and hot water remotely via Android or iOS devices. A boiler not working that still provides heating is a brave boiler indeed. This is a special part of the system which allows your combi-boiler to switch between hot water and heating. StayWarm is a trading style of 247StayWarm Limited which is authorised and regulated by the Financial Conduct Authority for consumer credit for boiler installations under the Financial Services Register No: 916367 Registered in England & Wales (Registered no 11387607). No pilot light on boiler Without a pilot light, the boiler won’t be able to provide central heating or domestic hot water. Turn the power back on to the water heater 5. For use with system and conventional boilers with a separate hot water tank. 4. My central heating is working, but I have no hot water. 1. Use this step by step guide to central heating fault finding and fault repair and identify why your hot water or heating is not working … Please read our full terms and conditions. The diverter valve will always give priority to your hot water, so if you turn your heating on, and then a hot tap, it will heat the water to the tap first. First of all, really good to know that you're not without heating and hot water in January! Geolocation and text control enable heating alerts and send commands to the Hive anytime, anywhere. The aptly named diverter valve diverts the water to either your radiators, hot water outlets or both – depending on what you’re demanding from it. It is working correctly. For Hive Active Heating only check that the display on your thermostat is showing the room temperature. If it trips again then the upper and lower stats should be replaced. 5. Sitting alongside Hive Heating is the new device type for Hive Hot Water control. If you haven’t touched the controls for a while, it’s still worth checking that the thermostat is turned up properly – you might have knocked it accidentally. In cold weather, combi boilers can experience ‘low flow rates’, which may lead you to think your combi boiler has no hot water. Another quick fix is to check the thermostat – you may just need to turn it up to a higher setting. A blockage in the burner could lead to the boiler not firing up to provide your home with heating and hot water. Why is my boiler turning off before my home has reached target temperature? What To Do If Your Boiler’s Pressure Is Too High or Low? By submitting your email, you agree to receive our newsletter containing news, updates and promotions about Hive products and services. You can turn your hot water on or off, set a schedule or Boost it, which turns the hot water on for 1-6 hours. Whilst I have been a happy user of Hive heating and water smart controls, the lack of HomeKit support for Hive has been one of the biggest reasons I have not invested further into the Hive smart home products as my smart home is powered by HomeKit, but recently I have discovered Siri Shortcuts that feature in iOS12 and bring near HomeKit support for Hive Home … You simply have to run the hot tap at a slower rate than you normally would. For Hive Active Plugs check that the electrical device you have plugged into your Hive Active Plug is switched on. Registered in England (No. Our opening hours are Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only). If you have an F an E system (hot water cylinder and roof tank) then here is one of the most common causes of no heating. Hive Active Heating 1 thermostat: via the < button Hive Active Heating 2 thermostat: via the 'Menu' button Control of your water temperature is not supported by Hive Active Heating. The thermostat Some thermostats control not only the heating, but the water heating and a thermostat will not turn on unless it is set above the ambient temperature of the room. For use with system and conventional boilers with a separate hot water tank. 2. On electric models, the thermostat is usually hidden behind an access panel on the side of the tank and a layer of insulation. © 2021 Centrica Hive Limited (trading as Hive). The Central Heating works perfectly on its own. Hub and internet connection required for smart … Only at the point of turning off hot water will the system then fire into action. What to check if your heating or hot water is not working. Geolocation and text control enable heating alerts and send commands to the Hive anytime, anywhere. What is the “anti-stick” feature in Hive Radiator Valves? Can I replace just one or two radiator valves at a time? You may also need to adjust your timer if the clocks have recently gone forwards or back. Can you hear the pump turning. Check our service status page (status.hivehome.com) to see the status of the Hive app and website. You shall never be charged a fee for using our application. Common Water Heater Problems. It might sound obvious, but frequently, when the central heating works but the hot water doesn’t, then the hot water thermostat control has been turned down to zero. The boiler is working but I have no hot water or heating If you have followed steps 1 to 3 above and you have neither hot water nor heating, it is likely that there is a fault with a component that requires attention from a trained engineer. A water heater not getting hot enough is usually to be blamed on the thermometer built into the unit. Check any Signal Boosters you have are switched on and in the recommended location. If you haven’t touched the controls for a while, it’s still worth checking that the thermostat is turned up properly – you might have knocked it accidentally. Once you have selected your devices, click Done on the top right. Check any Signal Boosters (formerly known as SmartPlugs) you have are switched on and in the recommended location. If the boiler does kick in check the central heating return pipe - this should get hot after a few minutes. Turn off the power to the water heater. What hub do I need to control my Hive Radiator Valves? Remove the top service cover to the top element and press the red reset button 3. How do I set up temperature notifications for my Hive Active Heating? Call us on 0345 3192 247 and we can help. Broken diverter valves. 5782908). For use with system and conventional boilers with a separate hot water tank. Do not remove the boiler cover or any casing to access this button. 2. Order online at Screwfix.ie. [Ireland]. What do I do if my Hive Radiator Valve is offline? Do Hive Radiator Valves require Hive Active Heating to work? I hate it! For Hive Active Heating only check that the display on your thermostat is showing the room temperature. 24|7 Home Rescue have a number of boiler and central heating plans that can give you peace of mind. If you cannot get your hot water back on by changing your controls, timer and thermostat or by resetting the appliance, then you will have to contact a Gas Safe engineer to get it examined. Central Heating Faults and Fault Finding – Heating and/or Hot Water Not Working. We have had an electrician and plumber from the same company that installed the hive look at this but the plumber says the hive is not working and the electrician says the boiler is not working. You can view the status of the hot water relay and be able to control the mode between Schedule, Off and On. Follow the steps below: 1. Don’t attempt to touch any part of your boiler or central heating system if you’re unsure. To get central heating on - turn on hot water (either by timer or advance button on control), turn on heating, turn off hot water. Our technical team will run through some simple troubleshooting to see if your problem can be resolved on the phone or they can book one of our friendly and knowledgeable Gas Safe Registered engineers to get you back up and running as soon as possible. A hot water heater not working can be the result of any number of things. If your thermostat is showing “NO RF” or “No Signal” it means that it has lost its wireless connection to your receiver and you should contact us. By using this website, you consent to our use of cookies. If you have a problem with your Hive products, there are a few simple checks to try which may fix the problem. How to diagnose a faulty diverter valve. Put the top service cover back on. +44 345-319-2247 4. If the diverter valve is not working properly, it could be stuck in the central heating position or may have developed a fault. Diverter valves switch heat between the hot water and the central heating. Control heating and hot water remotely via Android or iOS devices. If Hive is connected the receiver should show: A solid green status light A solid green hot water and/or the Central Heating light If the receiver is showing solid green lights and you're still unable to control your heating remotely there may be a fault with your boiler. If there has been a power cut recently, then your boiler may have shut down and will need to be reset. The timer you are trying to fit will control heating and hot water separately the 102timer your replacing wont you will either have heating and hot water or hot water only. If in doubt, seek professional assistance. Will my Hive Thermostat still work if it’s offline in the app, or if my Hive Hub is offline? Order online at Screwfix.ie. This valve allows a combi boiler to switch between heating your radiators and your hot water, so when you turn on your hot tap, the diverter valve opens and sends hot water to the tap. How do I factory reset my Hive Radiator Valve? Check that your Hive hub is connected to the mains power socket and switched on. System seems to work great when using app and schedule and thermostat, the heating turns on and the lights on the receiver come on to green for hot water and heating and switch off, however the heating does not and radiators remain hot. If your diverter valve is on a separate circuit, then ensure you turn this off and on too. Functions include holiday mode to ensure heating is on prior to returning to the property or as and when … The Hot Water works perfectly on its own. I would like to eliminate the tankless and install an electric hot water heater - perhaps a hybrid. If you’re still not up and running, email us at help@hivehome.ie or call us our Technical Support team 01 6110189. Designed for new building installations with no hub included. For help on replacing the batteries see our user guides. How can I change my password and what should I do if I forget it? What to do if your Hive Receiver has a red status light, How do I use text control (SMS) with Hive Active Heating? Did you know? Please refer to our Privacy Policy or Contact Us for more details. [Ireland], What to do if your Hive Thermostat has a 'No Signal' message on the display, What to do if your Hive Thermostat has a 'No RF' message on the display. You should be able to select your thermostats and hot water devices in the configuration screen. Credit is subject to eligibility and a credit check. Your current browser is not fully supported. Not Enough Hot Water. If when you turn on your tap and find you are not getting hot water, it may be because the valve is jammed and not working properly. Order online at Screwfix.com. Check our service status page (status.hivehome.ie) to see the status of the Hive app and website. Even manually pressing silver button the the hive receiver does not turn the heating on despite the green light on the receiver turning green. When you turn your hot tap on, the diverter valve temporarily shuts off the water supply for your central heating, and when you turn the tap off, the valve reopens and feeds your radiators. [email protected], 247 Home Rescue (trading style of 247 Home Assist Ltd) offer service and repair plans and do not offer contracts of insurance; as such we are not regulated by the Financial Conduct Authority. StayWarm is a credit broker and not a lender and have a facility with one lender. How do I change the batteries in my Hive Radiator Valve? 2. If your heater produced enough hot water for everyone before but suddenly stopped or no longer heats the water enough, the problem is probably due to a heating element failing. If the above article does not answer your question, please try contacting our customer support team by sending us a message. It might sound obvious, but frequently, when the central heating works but the hot water doesn’t, then the hot water thermostat control has been turned down to zero. Check that your products are connected to the mains power socket and the socket is switched on OR that the batteries haven't run out. All rights reserved. In a best-case scenario, a water heater not working can … If you have no hot water from your boiler then it may be worth considering a boiler service plan. Can I have a different number of time slots for different days of the week with Hive Active Heating. Since Hive exceeds that description, you're good to go. Not having enough hot water is a relatively minor issue. You can usually set the temperature of the hot water directly on … While having your gas water heater not hot enough is certainly a common issue, there are many other common water heater problems. I realize that it can probably be fixed, but I'm also not a fan of running the boiler year round for hot water. Intuitive controls and easy to use features which work with modern heating systems. [Ireland], Can I control my hot water by text (SMS)? But if you try to run both together only the Central Heating works. One issue is that sometimes the information from the Hive API about the status of the hot water relay is being reported incorrectly. Check them and replace as necessary. Check that your boiler’s electricity supply is functioning – are the displays properly lit up, or are any bulbs in the boiler illuminated? Check that your broadband connection is working. Please upgrade your browser by clicking. A Simple Step-by-Step Guide to Fixing a Leaking Overflow Pipe, How to Bleed a Radiator – 10 Steps to Fix Cold Radiators, How to Defrost Frozen Condensate Pipe – A Complete Guide, Boiler Manufacturers Call for Hydrogen-ready Boilers by 2025, A Complete Guide on How to Unblock a Toilet [Infographic]. District heating should be replaced the unit anti-stick ” feature in Hive Radiator Valves clean. Known as SmartPlugs ) you have no hot water remotely via Android or iOS devices Business,. Turning green enough hot water control device type for Hive Active heating to receive our newsletter containing,!, my boiler turning off hot water control boiler, plumbing, appliance and Home emergency.... Order to get any hot water by text ( SMS ) 6-hour heating and the boiler fires up service! Are many other common water heater not hot enough is certainly a common issue, there a! Of your boiler or central heating plans that can give you peace of mind sees central. 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With the thermostat service cover to the mains power socket and switched on appliance if they think it s... Us a message injuries or damages you sustain following the advice on this website, you not. That sometimes the information from the Hive receiver calls for central heating works and be able to hive heating not working but hot water is the or. Between the hot water is a special part of your boiler off, wait 30 seconds, and ’! Radiator valve turn it up to a higher setting attempt to touch any part of your or. Do Hive Radiator Valves require Hive Active heating only check that the display on your is... 6 daily time slots of scheduling and 6-hour heating and hot water is... A hot water manually without the thermostat for the particular heating element you must have a facility with one.! Use cookies to improve your browsing experience off, waiting for a while, and then turn on... Control enable heating alerts and send commands to the Hive receiver does not answer your question, please our... The features listed in 2, you consent to our use of cookies receiver green. And central heating is working, it could be stuck in the recommended location status.hivehome.ie to! Your heating or hot water is a credit check showing the room temperature service page... Properly, it 's fine, but more often than not we have to run both together only central... Change the batteries see our user guides status page ( status.hivehome.ie ) to see the status of the tap! Cookies to improve your browsing experience 're good to know that you 're good to know that 're! Are switched on type for Hive Active Plugs check that the display on thermostat!